Eric Harding

Eric Harding

Business Systems Analyst

  • 5963 Sullivan Trail, Nazareth, Pennsylvania 18064
 
Profile:
A well versed Analyst, I am competent in many different software applications, ERP systems and operating systems.
 
Skills:
  • Microsoft Dynamics
  • Windows Server
  • VMware
  • Cisco Technologies
  • Network Administration
  • QAD
  • Linux/UNIX
  • Asset Procurement
  • Cloud Computing
  • Troubleshooting
 
Experience:

ERP Business Analyst

Sharp Packaging Solutions

July 2013 - Present

  • Responsible for providing support on the QAD Enterprise Applications ERP system.
  • Responsible for outgoing and incoming data transfer to and from the QAD ERP system.
  • Create and maintain data links to other companies and other entities.
  • Manage all external data links either through FTP, Web Services or AS2.
  • Maintain the QXtend outbound and inbound installation in both Production and Development environments.
  • Provide internal consulting services on Progress database issues.
  • Assist Compliance/Validation with ensuring system integrity.
  • Provide guidance and technical expertise to Management regarding ERP and data exchange projects.

Technical and Systems Analyst

Secant Medical, Inc.

July 2011 - June 2013

  • Provide functional services for systems and process development initiatives and projects.
  • Provide technical service for hardware related issues and projects.
  • Lead project team meetings and assist in the implementation, testing and roll out of new or changing business applications.
  • Monitor hardware performance and work closely with third party technology service organizations.
  • Deliver products and services on time and within budget constraints.
  • Support Lean operations initiatives to drive continuous improvement activities.
  • Perform audits on the technology infrastructure.

Support Technician

Secant Medical, Inc.

July 2009 - July 2011

  • Troubleshoot, diagnose, resolve and communicate solutions to problems.
  • Set up, tag, deliver and assist in the configuration of end user PC desktop hardware, software and peripherals.
  • Diagnose and resolve end user network or local printer problems, PC hardware problems, problems with email, internet and local area network access.
  • Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements.
  • Perform daily, monthly and annual preventive maintenance for systems and equipment according to schedules.
  • Performs PC Operating System and software updates as required.

System Technician

Northampton Community College

October 2007 - July 2009

  • Provide first line support utilizing the telephone and walk-up requests to faculty, staff and students.
  • Maintain and repair computer systems and various servers, their operating systems and software.
  • Assist in the maintenance of the college‚Äôs network including hardware troubleshooting and upgrades.
  • Create, update and close work orders for all technical support calls utilizing TrackIt! software.
  • Supervise and mentor student interns with various issues and provide them with the tools to excel.

 
Education:

Northampton Community College

3835 Green Pond Road
Bethlehem, Pennsylvania 18020

Computer Information Technology

2007 - 2009